Effective Date: 28 May 2025

Welcome to e_Auktion. By accessing or signing in to your account on this website or platform, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.

1. User Account and Eligibility
You must be at least 18 years old to create an account.

You agree to provide accurate, complete, and updated information during registration.

You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.

2. Use of the Platform
Users may participate in auctions by placing bids or listing items for sale, subject to approval.

All bids are legally binding. Once a bid is placed, you agree to pay the amount if you win.

You may not use the platform for any unlawful, harmful, or fraudulent purposes.

3. Bidding and Auction Rules
Bids must be placed through the platform’s designated process.

Auctions close at the time specified. The highest valid bid at closing will win.

The platform reserves the right to cancel or extend auctions, or to refuse bids deemed fraudulent or suspicious.

4. Payments and Fees
Successful bidders must make payment within [e.g., 48 hours] of auction close.

Listing or transaction fees may apply. All fees are disclosed before submission.

Failure to complete payment may lead to account suspension or legal action.

5. Item Listings and Seller Responsibilities
Sellers are responsible for providing accurate descriptions and condition of items.

Misleading or false listings are prohibited and may result in penalties or suspension.

The platform is not liable for issues related to quality, delivery, or authenticity of items.

6. User Conduct
You agree not to:

Interfere with other users' activities or disrupt the platform’s functionality.

Post any offensive, harmful, or illegal content.

Impersonate other users or provide false information.

7. Termination and Suspension
The platform reserves the right to:

Suspend or terminate your access for violating these terms or applicable laws.

Remove any content or listing that violates policies without prior notice.

8. Limitation of Liability
The platform is provided “as is.” We do not guarantee uninterrupted service or accuracy of listings or data. We are not liable for damages resulting from:

System errors or downtime

Transactions between users

Item delivery failures

9. Privacy
Your personal information will be handled according to our [Privacy Policy], which forms part of these Terms. We do not sell user data to third parties.

10. Modifications
We reserve the right to modify these Terms at any time. Continued use after changes implies acceptance. We encourage you to review the Terms periodically.

11. Governing Law
These Terms are governed by the laws of [Insert Country/State]. Any disputes shall be resolved in the courts of [Insert Jurisdiction].

12. Contact Information
For questions regarding these Terms and Conditions, please contact:
Email: info@nguru.co.ke
Phone: +254-722-234343]

Privacy Policy for Bidders
Effective Date: 1st December 2024
Platform Name: e-auktion

At Nguru Enterprises, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect the data you provide when registering and participating in our bidding system.
1. Information We Collect
When you register or place a bid, we may collect:
i. Full name
ii. Contact information (email address and/or phone number)
iii. Account login details (username, password – securely encrypted)
iv. Bidding history and submitted bids
v. Billing or payment details (if applicable)
vi. IP address and device/browser information (for security and audit purposes)

2. How We Use Your Information
We use your information to:
i. Register your bidder account
ii. Facilitate bidding and notify you of bid status or auction outcomes
iii. Prevent fraud and ensure secure bidding practices
iv. Contact you about important updates or bidding-related activity
v. Comply with legal and regulatory obligations

3. Data Security
We take data protection seriously. We implement:
i. Secure password encryption and authentication
ii. SSL/HTTPS for encrypted communication
iii. Role-based access control for sensitive information
iv. Regular security audits and data backups

4. Sharing of Information
We do not sell or rent your personal information. We may only share your information:
i. With trusted third-party service providers (e.g., payment gateways) who help operate our platform, under confidentiality agreements
ii. If required by law or legal process
iii. To enforce our Terms & Conditions or investigate violations or fraud
5. Your Rights
You have the right to:
i. Access and review your data
ii. Update or correct personal details
iii. Request deletion of your account and personal data
iv. Object to certain uses of your data
To make such requests, contact us at: nguruent@gmail.com
6. Data Retention
• We retain bidder information for as long as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. When no longer needed, your data will be securely deleted.
7. Cookies and Tracking
We may use cookies or similar technologies to:
i. Maintain your login session
ii. Improve user experience
iii. Monitor platform usage (non-personally identifiable)
iv. You can control cookie preferences in your browser settings.

8. Changes to This Policy
• We may update this policy occasionally. If we make significant changes, we will notify you via email or platform notice.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, reach out to:
Nguru Enterprises
Email: nguruent@gmail.com